Return policy

Welcome to Your Kawaii Return Journey!

At Benchmade Modern, we’re overjoyed that you’ve chosen to bring a touch of kawaii magic into your life with our adorable stationery treasures—think glittery pens, plush notebooks, and whimsical stickers! Our goal is to ensure every purchase from http://benchmademodernd.shop/ sparks delight, but we understand that sometimes a return might be necessary. This Return Policy is your guide to that process, outlining everything you need to know to send back an item smoothly and confidently. By shopping with us, you’re agreeing to follow these guidelines, so please take a moment to explore them fully—we’ve crafted them with care to keep things fair and fabulous for everyone!

Our 90-Day Return Window: Plenty of Time to Decide

We’re proud to offer a generous 90-day return policy at Benchmade Modern, giving you ample time to decide if your kawaii goodies are the perfect fit for your collection. This window begins the moment your package lands at your doorstep, ticking forward 90 calendar days. Whether it’s a pastel pencil case or a floral memo pad, you’ve got until that 90th day to reach out and request a return if something doesn’t feel quite right. We want you to feel confident and unhurried as you make your choice, so take your time to admire and assess your new treasures!

To qualify for a return, your item needs to stay in its original, pristine condition—just as it arrived from our kawaii workshop. That means it should be unused, unopened, and free from wear, with all tags still attached and nestled safely in its original packaging. Imagine it as sending back a little piece of our heart, untouched and ready for its next adventure. You’ll also need to hold onto your receipt or proof of purchase—whether it’s your order confirmation email or a screenshot from your account—so we can verify your order and get the process rolling.

Starting Your Return: Let’s Get It Sorted

Ready to initiate a return? We’ve made it as easy as doodling with one of our cute pens! Simply reach out to us at [email protected] to kick things off. Drop us a note with your order number and a quick explanation of why you’re sending it back—maybe the color wasn’t quite your vibe or you accidentally ordered two bunny notebooks instead of one. Once we review your request and give it the green light, we’ll email you a return shipping label along with step-by-step instructions on where and how to send your package back to us. Think of it as a little roadmap to ensure your return arrives safely at our doorstep.

A quick heads-up: we can only accept returns that follow this process. If you ship something back without checking in with us first, we won’t be able to process it, and it might not make its way into our system. To avoid any hiccups, always start with that email to us—it’s the key to a smooth return! And if you ever have questions or need a bit of guidance along the way, don’t hesitate to contact us at [email protected] or give us a ring at +1 (909)-641-4615. We’re here to make this as cheerful and stress-free as possible.

Damages and Issues: We’ve Got Your Back

When your kawaii package arrives, we encourage you to give it a gentle once-over right away. Unbox those adorable items and check for any unexpected surprises—like a bent sticker sheet, a scratched pencil case, or even the wrong item altogether (oops!). If something’s amiss, please let us know immediately by emailing [email protected] or calling +1 (909)-641-4615. Tell us what’s wrong, and we’ll jump into action to assess the situation and find the perfect solution—whether that’s a replacement, a refund, or a little extra kawaii love to make things right. Your happiness is our priority, and we’re eager to fix any bumps in the road caused by our oversight.

Non-Returnable Items: A Few Exceptions

While we adore making returns easy, some items are extra special and can’t come back to us once they’ve found a home. Anything marked as FINAL SALE, CLEARANCE, or PROMOTIONAL is a one-way ticket—no returns allowed. These are often our last-chance kawaii gems, priced to spread joy quickly, so we ask you to double-check before adding them to your cart. They’re the rare exceptions in our otherwise flexible policy, designed to keep our inventory dancing smoothly.

Partial Refunds: When Full Returns Aren’t Possible

In some cases, we might not be able to offer a full refund, depending on the condition or timing of your return. Here’s when a partial refund might apply:

If your item shows clear signs of use—like a notebook with doodles or a pen that’s been uncapped—it’s no longer in its original state, so we’ll adjust accordingly.
If the item’s damaged or missing parts (like a missing tag or torn packaging) due to something beyond our control, a full refund might not be on the table.
If you send it back more than 120 days after delivery, it’s outside our extended grace period, and we can only offer a partial gesture.

We’ll always inspect your return with a keen eye and let you know where we land—full refund or partial—based on these guidelines.

Refunds: Bringing Your Money Back Home

Once your return reaches our warehouse at 1707 Morning Sun Ave, Walnut, CA 91789, United States, we’ll give it a warm welcome and a thorough check. We’ll email you to confirm we’ve received it and share whether your refund has been approved. If it gets the thumbs-up, your refund will zip back to your original payment method automatically—no extra steps needed! For our 90-Day Refund Policy, undamaged items can score a full refund if requested within 30 days of delivery. After that, up to the 90-day mark, we’ll still process returns for a full refund as long as they meet our conditions.

Here’s how the refund process unfolds:

Reach Out: Email us at [email protected] to request your refund. Our friendly support team will reply within one business day—we’re quick like a kawaii bunny!
Get Details: After we chat and agree on the return, we’ll send you all the info you need, like the return address and shipping label.
Send It Back: Package up your items—don’t forget all accessories and the original packaging—and ship them our way.
Refund Time: Once we receive and inspect your return, we’ll process your refund within 3 business days, putting that money back where it belongs.

A few notes to keep in mind:

Returns must include every little piece—like tags, boxes, or bonus stickers—to qualify.
For warranty claims unrelated to product quality (say, you changed your mind), you’ll cover the shipping costs back to us.
If your item doesn’t meet these standards—like missing packaging or showing wear—we might have to decline the request.
Refund requests under the 90-day policy must come within 90 days of your initial claim, or they’ll expire. For non-quality issues past this window, returns won’t be an option.

Contact Us: Your Kawaii Support Squad

Questions about returns, refunds, or anything else? We’re here to sprinkle some help your way! Reach out anytime:

Email: [email protected] – Expect a reply within 1-2 business days, packed with kawaii kindness.
Phone: +1 (909)-641-4615 – Call us Monday to Friday, 9 AM to 5 PM PST, for a friendly chat.
Address: 1707 Morning Sun Ave, Walnut, CA 91789, United States – Where your returns land and the magic happens!

At Benchmade Modern, we’re all about making your kawaii experience as lovely as our stationery. Let us know how we can assist—we’re rooting for your happiness every step of the way!