Shipping policy

Welcome to Benchmade Modern!

Thank you for choosing to explore and shop with us at http://benchmademodernd.shop/, your delightful online haven for kawaii stationery! We’re thrilled to bring a splash of cuteness to your life with our charming pens, notebooks, stickers, and more. This Shipping Policy outlines the guidelines and processes that govern how your adorable treasures make their way from our hands to yours. By placing an order with us, you’re agreeing to the terms detailed below, so we encourage you to read through this carefully to ensure a smooth and joyful delivery experience.

Order Processing: Crafting Your Kawaii Package

Every order you place kicks off a meticulous preparation journey at Benchmade Modern. Once you’ve selected your favorite kawaii goodies—perhaps a pastel gel pen or a floral memo pad—we dive into action. Our process begins with verifying your order details to ensure everything aligns perfectly, followed by a thorough quality check to confirm that each item meets our high standards of cuteness and craftsmanship. Finally, we lovingly package your selections, wrapping them with care to protect their charm during transit.

Typically, your order is handed over to our fulfillment team within 1-3 business days from the moment it’s placed. These are working days—Monday through Friday, excluding holidays—so your package gets the attention it deserves. However, during peak seasons—like back-to-school rushes or holiday gift-giving frenzies—our order volume might spike, potentially nudging dispatch times back by a few extra days. We ask for your patience during these bustling periods, as we work diligently to get every kawaii parcel on its way. Should there be an unexpected delay that significantly impacts your shipment, rest assured we’ll reach out to you promptly via email or a quick call to keep you in the loop.

Shipping Time: From Our Studio to Your Doorstep

Once your order leaves our fulfillment center, brimming with kawaii delights, the shipping phase begins. This is the stretch of time it takes for your package to travel from us to your chosen destination, whether that’s across town or across the globe. We offer two fantastic shipping options to suit your needs:

  • Standard Delivery: Expect your cute stationery to arrive in 3-5 business days. This is our reliable, everyday option, perfect for those who enjoy the anticipation of a kawaii surprise.
  • Expedited Delivery: For those who can’t wait to get their hands on our adorable items, this speedy service delivers in 1-2 business days, ensuring your kawaii fix arrives in a flash.

Keep in mind that these timeframes reflect business days and start once your order is dispatched—not from the moment you click “order.” Transit times may stretch a bit longer depending on your location, weather conditions, or carrier schedules, so we appreciate your flexibility as your package makes its journey.

Shipping Rates & Delivery Estimates: Costs Made Clear

At Benchmade Modern, we strive to make shipping as delightful as our kawaii stationery, with transparent rates and options tailored to your order size and urgency. Here’s how it breaks down for customers in Australia, Canada, the United States, and the Rest of the World:

  • Free Shipping: Available on orders totaling $60.00 and above. Load up your cart with kawaii pens, notebooks, and more, and we’ll cover the shipping cost as our little thank-you for your enthusiasm!
  • Standard Delivery: For orders ranging from $0.00 to $59.99, a flat fee of $5.00 applies. This budget-friendly choice keeps your kawaii haul affordable while ensuring reliable delivery.
  • Expedited Delivery: Need it fast? Opt for this premium service at $10.00, no matter your order size, and enjoy the thrill of quick arrival.

These rates are fixed and apply universally across our shipping zones, so whether you’re in Sydney, Toronto, California, or beyond, you’ll know exactly what to expect. Delivery times are estimates based on typical carrier performance, but occasional hiccups—like customs delays, extreme weather, or unexpected carrier snags—might nudge arrival dates slightly. We’re committed to getting your kawaii treasures to you as swiftly as possible, and we’ll always keep you informed if something unusual pops up.

Shipment Confirmation & Order Tracking: Stay in the Know

The moment your package is ready to embark on its adventure, we’ll send you a Shipment Confirmation email bursting with excitement. Inside, you’ll find your unique tracking number(s)—your key to following your kawaii order’s journey. This number typically activates within 24 hours of dispatch, allowing you to peek at its progress through the carrier’s tracking system. Whether it’s hopping across states or crossing oceans, you’ll have a front-row seat to its travels. If you don’t see your email, check your spam folder—or feel free to reach out to us for a nudge!

Handling Damages: What to Do if Things Go Awry

We pack each kawaii item with the utmost care, but the shipping world can sometimes be unpredictable. Benchmade Modern isn’t responsible for items that arrive damaged or go missing en route—these rare mishaps fall under the carrier’s domain. If your package shows up less than perfect—say, a bent notebook corner or a cracked pencil case—please don’t hesitate to contact the shipping carrier directly to file a claim. They’ll guide you through their process to resolve the issue.

To strengthen your claim, hold onto all packaging materials (boxes, bubble wrap, and all) and keep the affected items as they arrived. These bits and pieces can be crucial evidence for the carrier’s investigation. While we can’t step into the carrier’s shoes, we’re here to support you with advice or a friendly chat if you need it—just reach out to us!

Contact Us: We’re Here for You

Have questions about your shipment, need help with tracking, or just want to talk kawaii stationery? We’re always a message or call away. Reach out to us at:

  • Email: [email protected] – Expect a warm reply within 1-2 business days.
  • Phone: +1 (909)-641-4615 – Give us a ring during business hours, Monday to Friday, 9 AM to 5 PM PST.
  • Business Address: 1707 Morning Sun Ave, Walnut, CA 91789, United States – Our home base, where the kawaii magic begins!

We’re passionate about making your shopping experience as delightful as our products, so don’t hesitate to connect with us for any reason. Your satisfaction is at the heart of everything we do at Benchmade Modern.